Patient and Family Advisory Council (PFAC)
The Patient and Family Advisory Council (PFAC) partners with organizational leaders to improve patient experience, safety, equity, and trust by integrating the lived experiences of patients and families into planning and improvement efforts.
PFAC isn’t a forum for resolving individual concerns. Instead, it is a place to step back, reflect on your experiences, and contribute to broad, system-level improvements. The most impactful members are those who can listen actively, consider perspectives beyond their own, and engage in meaningful, respectful dialogue even when viewpoints differ.
Why Join PFAC?
What to expect
Participation in PFAC is an opportunity and responsibility. It requires preparation, engagement, and a commitment to improving care for our community.
Meeting schedule
PFAC meetings are held locally on the third Wednesday of the first month of each quarter. Dinner is provided. These meetings are for PFAC members only and are not open to the public.
Meeting format
Meetings are held in person. Between meetings, members may be invited to provide input through email, surveys, or brief virtual discussions.
Expanded involvement
Based on interest and availability, some PFAC members may have opportunities to participate in additional quality or improvement initiatives and share insights back with the council. These opportunities are optional and may evolve over time.
Preparation
Members are expected to review materials in advance and come prepared to contribute to thoughtful discussion.
Service term
Members serve a two-year term and have the opportunity to renew.
Constructive and respectful environment
Members must demonstrate active and respectful engagement, welcome diverse perspectives, and uphold a strong commitment to confidentiality.
