Montage Health (“Montage Health,” “we,” “us,”) provides the website (“site”), which allows users to view health-related information and access additional services.
By accessing our site, you consent to our collection, storage, transfer, use, and/or disclosure of your electronic and personal information, as described herein.
Electronic and personal information
It is important for you to know how we handle the information we receive from you through the internet and our site. You can visit our site without revealing any personal information; however, you are required to provide personal information if you use the site to register for a class, lecture, or event, subscribe to a newsletter, make an online donation, or otherwise communicate with us through your use of the site.
Information we collect
We collect information that you provide to us, which may include your:
- Contact information
- Other personally identifiable information
As described herein, we also collect system-related information, such as an IP address, browser type, and operating system type.
Collection and use of personal information
We may use the information you provide through our website for one or more of the following:
- Business operations – We may use or disclose your information to run our business, including but not limited to: providing customer service, conducting research and analysis, sending marketing communications, providing cloud computing infrastructure, and/or donation or payment processing
- Third-party business services providers – We may disclose your personal information to third parties who provide services on our behalf to help with our business activities. These companies are authorized to use your personal information only as necessary to provide these services to us
- Subsidiaries, parent companies, and acquisitions – We may also disclose your information to subsidiaries, parent companies, and/or companies with which or by which we have, respectively, merged or been acquired
- Legal requirements – We may also disclose your personal information as required by law, such as to comply with a subpoena, or similar legal process
- Defend rights and property – We also may disclose your information to protect and defend our rights or property
Protecting your information is a top priority for Montage Health. In addition to applying internal confidentiality policies that govern access and use of information by clinicians and staff, we have implemented robust physical, administrative, and technical security features and methods designed to safeguard your data in our information systems. These features and methods include the use of:
- Encryption, such as Secure Socket Layer (SSL) system
- Access controls
- Other controls where appropriate
Despite these measures, the confidentiality of any communication or material transmitted to or from us via the site cannot be guaranteed. You agree and stipulate that use of the site is at your own risk, and you will not hold us responsible for any breach of security that is not solely caused by our negligence.
Links to outside websites
Montage Health has no control over, and no liability for, any third-party websites or materials, including social networking websites or apps.
Partner and affiliate websites
Montage Health works with a number of partners and affiliates whose internet sites may be linked with our site. Because neither Montage Health nor the sites have control over the content and performance of these partner and affiliate sites, Montage Health makes no guarantees about the accuracy, currency, content, or
quality of the information or services provided by such sites, and Montage Health assumes no responsibility for unintended, objectionable, inaccurate, misleading, or unlawful content that may reside on those sites.
Similarly, from time to time in connection with your use of the site, you may have access to content items (including, but not limited to, websites) that are owned by third parties. You acknowledge and agree that Montage Health makes no guarantees about, and assumes no responsibility for, the accuracy, currency, content, or quality of this third-party content.
Links to third-party websites do not imply Montage Health’s endorsement of such sites or such site’s products or services. These links are provided for your general information and education only and should NOT be relied upon for personal diagnosis or treatment. If you have medical questions, please contact your clinician.
We use web log information to make our site more useful to visitors; to design a more positive user experience; to resolve user, hardware, and software problems; and for security purposes. All web logs are stored securely and may only be accessed by Montage Health employees or designees on a need-to-know basis for a specific purpose. This sort of information is used only in aggregate, and, to maintain your anonymity, we do not associate web log information, including IP addresses, with records containing personal information.
Our site uses Google Analytics and other analytics platforms to better understand usage of our site. You may opt-out of Google Analytics by following the instructions at: https://tools.google.com/dlpage/gaoptout.
Similar to most websites and best practices, we gather certain information automatically, and this information is stored for no longer than reasonably useful to carry out its legitimate business purpose, or as legally required. These logs may contain the:
- Internet domain from which you access the site (such as google.com, comcast.net, etc.)
- IP address which is automatically assigned to your computer when you get on the internet
- Type of browser and operating system you use
- Date and time you visited
- Pages or mobile screens you viewed
- Anonymous demographic data
- Address of the website you linked from if any
We, and our partners, may place internet “cookies” or similar technologies on the computer hard drives of visitors to the site. Cookies help us obtain information about your use of our site and consist of a unique identifier; they do not contain personally identifiable information about you or your health history.
A session cookie is temporary and expires after you end a session and close your web or app browser. We use session cookies to help customize your experience on the site, to track your “click path” through our site, and for advertising purposes.
Third-party ad network providers
Most web browsers automatically accept cookies; however, you may have software on your computer that allows you to decline or deactivate cookies. If you reject or block cookies from our site, some parts of the site may not work properly for you.
For instructions on how to remove cookies from your hard drive, go to your browser’s website for detailed instructions. Chrome, Firefox, Internet Explorer, Safari, and Opera are commonly used browsers.
Further information regarding cookies may also be available from your internet service provider (Comcast, Cox, AT&T, etc.) or operating system provider (Windows, iOS, etc.). Additionally, you may opt-out of certain tracking by many third-party advertisers by following the instructions found on the following websites:
Registration forms and credit card transactions
On certain pages of the site, we may give you the option to provide us with personal information such as your name, address, phone number, email address, demographic information, or preferences. For instance, you may register for a class, lecture, or event on our site, or, submit a “Contact Us” secure messaging web form to provide feedback. We only gather this personal information with your knowledge, permission, and participation. If you are not comfortable with this, you can choose not to use this part of the site.
If you provide us with your credit card number for class, event, or lecture registration, making a donation, or other payments, we will treat your credit card number in a secure manner by submitting the number directly to our credit card processing service providers through a frame on the site.
Email communication to you
- Confirming your class, event registration, or donation
- Containing newsletters that may be of interest to you
- Notify you of information related to an event, class, or otherwise
- Promoting special topics or newsletters that may interest you
- Respond to questions from you
Montage Health uses third-party vendors to help us manage some of our email and communications with you. Your email address is never used for any purpose other than to communicate with you on our behalf.
When you click on a link in an email, you may temporarily be redirected through one of the vendor’s servers (this process will be invisible to you) which will register that you’ve clicked on that link and have visited our site. This information is for tracking purposes to measure email metrics such as opens, link clicks, delivery effectiveness, and additional metrics. Your ability to opt-out of these email communications is discussed below.
Sending messages to Montage Health
Comments or questions sent to us using email or secure messaging web forms may be shared with a customer service representative, employee, medical personnel, or agent who is most able to address your inquiry. We make reasonable efforts to respond in a timely fashion when communications are received. Once we have responded to your communication, it is discarded or archived, depending on the nature of the inquiry.
The email functionality on our site does not provide a completely secure and confidential means of communication. It’s possible that your email communication may be accessed or viewed by another internet user without your knowledge or permission while in transit to us. If you wish to keep your communications private, do not contact us via email.
We do not knowingly solicit or collect personal information from, nor does the site provide content for children under the age of 18. If we are made aware that we are in possession of information from a child under 18, we will delete it. If you believe that we are in possession of any such information, please contact us through the means described below.
Information on Montage Health’s medical information and patient rights privacy policies can be found online.
Data integrity and opt-out
To update or request deletion of your personal information collected on our site, or to remove yourself from a mailing list, please use the information found in the Contact Us section below.
If you receive a promotional email or newsletter from us, you can unsubscribe at any time by following the opt-out procedure within the footer of the email, as part of the CAN-SPAM Act. However, please note that you cannot opt-out of certain messages, such as an email confirming your class, event, lecture registration, or donation receipt.
Retention of information
We may retain your information for as long as we deem reasonable or as long as required by law.
Users outside the United States
All of the information that you provide to us will be stored and processed in the United States. If you access our website from outside of the United States, your use of the site constitutes consent to the transfer of your information into the United States. The laws in the United States may not offer the same degree of privacy protection as the laws in your jurisdiction.
We do not knowingly collect personal information about individuals residing in the European Union. If you believe we have collected or processed personal information about any individuals residing in the European Union, please contact us immediately at email@example.com.
P.O. Box HH
Monterey, CA 93940
Attn: Montage Health Webmaster
Please note that email to us via firstname.lastname@example.org is not encrypted or secure. We ask that you do not include any personal health or sensitive information in your email.